SolidDomino | Intelligent Commerce

Frequently Asked Questions

Understanding our methodology and the value of high-precision prospecting.

Is this just a database download (like ZoomInfo)?

Absolutely not. Databases provide raw, often outdated contact info. SolidDomino provides Strategic Intelligence. Every prospect is hand-researched. We analyze their current operations (e.g., "Do they have multi-office friction?"), map their organizational structure to find the true "Check Signer," and verify they have the immediate authority and budget to buy.

What exactly do I get for each prospect?

You receive a complete Tactical Breakdown. This includes:

The Screening Matrix: Why they passed our "Viability & Authority" check.
The Hook: The specific operational pain point to reference in your pitch.
The Persona: Who to contact and exactly why they care.
Bespoke Email Scripts: A 3-step sequence professionally written for that specific target.

How do you find the "Hook" for each company?

We look for Growth Signals and Operational Friction. For example, if an engineering firm opens a new branch, we know they have file latency issues. If a medical group expands, we know they have compliance risks. We give you the context to sell, not just the contact to call.

Why only 20 prospects per month?

Quality over noise. Most sales teams burn out churning through hundreds of bad leads. We provide 20 high-probability targets that have already passed our rigorous screening. Closing just one of these high-value B2B accounts typically pays for the entire year of our service.

Who writes the email scripts?

Our expert copywriters draft bespoke scripts for each lead. We do not use generic templates. If you are pitching a Law Firm, we reference "Billable Hours" and "Revenue Risk." If it's a Medical Group, we reference "Patient Data Liability." We speak their specific industry language to ensure high response rates.

Can I cancel if I don't see results?

Yes, the Sales Accelerator is a flexible month-to-month subscription. However, our clients typically stay because they treat our monthly report as their "Sales Engine." We do the heavy lifting of research and strategy so your team can focus purely on closing deals.

Do you guarantee the contact info is accurate?

Yes. We manually verify email patterns and LinkedIn profiles. More importantly, we map the organization to ensure you are reaching the actual decision-maker (e.g., Managing Partner, Owner, Director) rather than gatekeepers who lack the authority to say "Yes."

Do you contact the prospects on our behalf?

No. We maintain strict "behind-the-curtain" discipline. We hand you the intelligence (Who, Why, and How to win), but your team retains single-point ownership of the relationship. This ensures no market confusion and allows you to control the narrative from the very first touchpoint.

What do you need from us to start targeting?

To calibrate our systems for your specific needs, we require three things:

Your Elevator Pitch: How you want to be positioned.
Your USP: The specific "hook" we should build the strategy around.
Your Target Matrix: Priority geographies and industry verticals.

Can I see a sample report before I sign up?

Yes. We believe in proving value upfront. Please use the Schedule Session button to book a brief consultation, and we will walk you through a sample high-potential report relevant to your sector.

How soon after signup will I receive my first prospect list?

Your first intelligence report is delivered within 14 days of onboarding. This two-week window allows our team to conduct the deep-dive research and manual verification required to ensure every prospect meets our "High Potential" standard.

Last Updated: November 2025

SolidDomino LLC (“SolidDomino,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you interact with our website, purchase our services, or otherwise engage with us.

By visiting our website or using our services, you agree to the practices described in this Privacy Policy.

If you have any questions, please contact us at: privacy@soliddomino.com

1. WHO WE ARE

SolidDomino LLC provides business-intelligence and strategic research services to help organizations identify high-value commercial opportunities. We take privacy seriously and ensure that personal information is handled in accordance with applicable privacy laws and recognized industry standards.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

2.1 Information You Provide to Us

Name, business email address, phone number
Company name, role, job title
Billing, subscription, and payment-related information
Communications you send to us (support requests, emails, forms)

2.2 Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type, device type, operating system
Website usage data (pages visited, time on site, actions taken)
Cookies or similar tracking technologies

2.3 Information from Third Parties

To deliver our services, we may collect or receive:

Publicly available business contact information
Business registry data
Data from commercial research or analytics providers
Information from payment processors or CRM tools used to serve you

We collect only what is necessary to fulfill our services and operate our business.

3. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

To provide our services and manage your subscription
To deliver monthly research, reports, and business-intelligence materials
To communicate with you about your account or service-related updates
To process payments and manage billing
To improve our website, service performance, and user experience
To ensure compliance with applicable laws and to protect our rights
To analyze usage trends and support internal analytics
To maintain system security and prevent misuse

We may also use aggregated or anonymized data (which cannot identify individuals) to improve our models, operations, or products.

4. LEGAL BASES FOR PROCESSING

We process personal information under the following legal bases:

Contractual necessity: To deliver purchased services
Legitimate interest: To operate our business, improve services, and ensure security
Compliance obligations: To meet legal, financial, and regulatory requirements
Consent: For optional communications or non-essential cookies

You may withdraw consent at any time by contacting us.

5. SHARING PERSONAL INFORMATION

We do not sell personal information. We may share information with trusted third parties who help us operate our services, including:

Secure payment processors
Cloud hosting providers
Data-enrichment or research tools
Customer support platforms
Analytics and performance tools
Professional advisors (legal, security, compliance)

All service providers are required to maintain confidentiality, safeguard personal information, and process data only on our instructions. If data is transferred outside your region, we use appropriate safeguards, such as contractual protections or encrypted transfer.

6. PAYMENT PROCESSING

Payments for our services are handled exclusively through a secure third-party payment processor. SolidDomino does not store or handle full credit card numbers. By purchasing a subscription, you authorize us to share necessary payment information with the processor for billing and fraud prevention.

7. DATA RETENTION

We retain personal information only as long as necessary to:

Provide our services
Maintain your account
Comply with legal obligations
Resolve disputes
Support internal record-keeping and auditing

When information is no longer required, we securely delete or anonymize it.

8. SECURITY OF PERSONAL INFORMATION

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. These measures include:

Encrypted storage and transmission
Access controls and authentication
Secure infrastructure and hosting practices
Internal data-handling policies
Regular review of systems and processes

No security method is infallible, but we strive to maintain a high standard of protection.

9. DATA BREACH NOTIFICATION

If we become aware of unauthorized access or disclosure of personal information that may pose a risk, we will investigate promptly and notify affected individuals and regulators as required by law.

10. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

Enable essential website functions
Understand how visitors use our site
Improve performance and user experience
Support analytics

Where required by law, we will request your consent for the use of non-essential cookies. You may disable cookies in your browser settings, but this may affect site functionality.

11. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the right to:

Request access to the personal information we hold
Request corrections to inaccurate or outdated information
Request deletion of personal information when legally permissible
Withdraw consent for optional data processing
Request details on how your information is used
Object to certain processing activities
Receive a copy of your data in portable format (where applicable)

To exercise these rights, contact us at privacy@soliddomino.com. We will respond to valid requests within a reasonable timeframe.

12. INTERNATIONAL DATA TRANSFERS

SolidDomino may process or store personal information in regions outside your province, state, or country. When doing so, we ensure appropriate safeguards are in place to maintain privacy and security in accordance with applicable laws.

13. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

15. CONTACT US

If you have questions, concerns, or data requests relating to this Privacy Policy or your personal information, contact us at:

Email: privacy@soliddomino.com

We are committed to addressing privacy inquiries promptly and transparently.

Last Updated: November 2025

These Terms & Conditions (“Terms”) govern your (“Client,” “You”) purchase and use of services provided by SolidDomino LLC (“SolidDomino,” “Company,” “We,” “Us,” “Our”) including, without limitation, the “Sales Accelerator,” “Revenue Intelligence,” monthly “20-Pack,” Strategic Prospect Reports, Tactical Breakdowns, and any related business intelligence deliverables (collectively, the “Services”). By subscribing, purchasing, or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Services.

1. ACCEPTANCE OF TERMS

By accessing www.soliddomino.com (“Site”) or purchasing the Services, You acknowledge that you:

Have read and understood these Terms;
Agree to be legally bound by them; and
Are authorized to enter into these Terms on behalf of your business.

These Terms supersede any prior discussions, proposals, or representations.

2. NATURE OF SERVICES

2.1 Business Intelligence Services (Not Lead Generation). SolidDomino provides B2B commercial intelligence, procurement logic analysis, competitive insights, and strategic prospect research. SolidDomino is not a telemarketing agency, appointment-setting firm, lead generation agency, or marketing automation provider.

2.2 Deliverables. Depending on the subscription tier, SolidDomino may provide:

Monthly “20-Pack”: Approximately twenty (20) curated entities screened through the Company’s proprietary “Viability & Authority” model.
Strategic Prospect Reports (PDF or digital).
Tactical Breakdowns including hooks, personas, messaging recommendations, and outreach logic.

Deliverables may vary and are subject to availability based on data access, market conditions, and third-party tools.

2.3 No Guarantee of Results. The Company does not guarantee: sales outcomes, appointments, response rates, revenue generation, conversion metrics, accuracy of business decisions made based on the Services. All business outcomes remain solely the Client’s responsibility.

3. SUBSCRIPTION, BILLING & PAYMENT

3.1 Subscription Fees. Fees are listed on the Site or in a separate Order Form. Fees are billed in advance and are non-refundable.

3.2 Automatic Renewal. Subscriptions automatically renew unless cancelled in accordance with Section 3.3.

3.3 Cancellation Policy. Clients may cancel at any time. Cancellations must be received before the next billing date. No refunds, prorated credits, or chargebacks are permitted for any reason, including perceived lack of results.

3.4 Price Changes & Protections. Locked-in pricing applies only for the duration specified in promotional, quarterly, or annual agreements.

3.5 Non-Payment. If payment fails or is disputed, SolidDomino may immediately: suspend Services, terminate the account, withhold deliverables, pursue collection actions, and recover costs and reasonable attorney fees.

4. CLIENT OBLIGATIONS

4.1 Execution of Strategy. SolidDomino provides intelligence and strategic guidance; Client is solely responsible for all outreach (emails, calls, social contact, messaging cadence, tone, timing, and compliance).

4.2 Compliance with Laws. Client must comply with all communication and privacy laws including CAN-SPAM, CASL, GDPR, PECR, TCPA, and any regional regulations.

4.3 Use of Third-Party Tools. Client is responsible for ensuring all third-party CRMs, email platforms, or data tools are legally configured.

4.4 Prohibited Use. Client shall not: misuse the Services for illegal or unethical outreach, harass or spam contacts, redistribute Company materials, reverse engineer processes, use reports to build competing services.

4.5 Non-Solicitation. For 24 months after termination, Client shall not solicit, hire, or contract with any SolidDomino employee, contractor, or analyst.

5. INTELLECTUAL PROPERTY & LICENSE

5.1 Ownership. SolidDomino retains all rights to: methodologies, frameworks, screening models, strategic logic, research processes, templates, scripts, and breakdowns.

5.2 Client License. Upon payment, Client receives a non-exclusive, non-transferable, revocable license to use delivered reports internally. Client may not resell, publish, distribute, or share any deliverables with third parties.

5.3 Survival. IP protections survive termination indefinitely.

6. DATA ACCURACY, LIMITATIONS & DISCLAIMERS

6.1 Data Accuracy. While the Company uses manual and automated research, data may be incomplete, inaccurate, outdated, or change without notice.

6.2 Contact Deliverability Disclaimer. SolidDomino does not guarantee: email deliverability, phone connection success, accurate job titles, corporate hierarchies, LinkedIn activity, procurement readiness.

6.3 Third-Party Tools. Services rely on third-party tools and databases. SolidDomino is not liable for: outages, API changes, rate limits, removed data, restricted access, platform bans.

6.4 “As-Is” & “As-Available” Warranty Disclaimer. Services are provided “as-is,” “as-available,” with all faults,” without warranties of any kind, express or implied, including merchantability, fitness for purpose, accuracy, or uptime.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law: SolidDomino is not liable for any indirect, incidental, consequential, special, or punitive damages including lost sales, loss of goodwill, loss of opportunities, or downtime. Maximum liability for any claim is strictly limited to the amount paid by the Client in the three (3) months preceding the claim. Client agrees that the limitation of liability is an essential element of this agreement.

8. CONFIDENTIALITY

8.1 Company Obligations. SolidDomino will keep Client-provided data confidential and use it only for service delivery.

8.2 Client Obligations. Client agrees to keep confidential and not disclose: reports, strategy logic, scripts, methodologies, proprietary processes, internal communications, pricing models.

8.3 Non-Disparagement. Client agrees not to publicly disparage or post negative reviews about SolidDomino. Issues must be resolved privately through internal channels.

9. INDEMNIFICATION

Client shall indemnify, defend, and hold harmless SolidDomino, its owners, employees, contractors, and affiliates from any claim arising out of: misuse of data, violation of communication laws, unsolicited outreach, inaccurate or altered use of deliverables, redistribution of reports, claims of harassment or spam, misinterpretation of strategy, actions taken based on Company insights. This clause survives termination indefinitely.

10. RIGHTS TO SUSPEND OR TERMINATE

SolidDomino may suspend or terminate Services immediately if: Client violates these Terms, payment fails, Client engages in abusive or illegal conduct, Client’s use of data creates regulatory risk, Client requests work outside scope. No refunds will be issued.

11. FORCE MAJEURE

SolidDomino is not liable for delays or failures caused by events beyond its control including: pandemics, illness, outages, AI platform failure, data provider issues, government actions, labour shortages, war, natural disasters, or internet disruptions.

12. GOVERNING LAW & DISPUTE RESOLUTION

12.1 Applicable Law. These Terms are governed by the laws of the State of Delaware.

12.2 Binding Arbitration. Any dispute shall be resolved through binding arbitration in Delaware under AAA rules. No class actions or jury trials permitted.

13. AGGREGATED DATA USAGE

SolidDomino may use aggregated, anonymized, non-personally identifiable data to improve its models, systems, and methodologies.

14. ENTIRE AGREEMENT

These Terms constitute the entire agreement and supersede all prior discussions, proposals, or verbal representations.

15. MODIFICATIONS

SolidDomino may update these Terms at any time. Continued use constitutes acceptance of modifications.

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B2B Sales Acceleration

Targeted Precision

Bespoke Outreach

Early Win Strategy

Monthly Accelerator